The Frontiers Leadership Development Program - DEWA

Agenda

March 11, 2008

Belfer Center Programs or Projects: The Dubai Initiative

The Frontiers
Leadership Development Program - DEWA

Performance Management
8 - 9 January, 2008

DAY ONE

8:30 am - 9:30 am Lecture: Introduction to Performance Measurement and Management
Dr. Steven Kelman

- Growth of performance measurement as a worldwide "mega-trend" in public management
- Comparing an accountability (external environment) vs. performance improvement
(used by managers) perspective
- Ways managers can use performance measurement to improve performance
- Kinds of performance measures - inputs/outputs/outcomes
- Distortions that can come from performance measurement
- Performance contracting

9:30 am - 10:00 am DEWA's Priorities and Measures
Dr. Shelley H. Metzenbaum

10:00 am - 10:30 am Coffee Break & preparation for case discussion

10:30 am - 12:00 pm AT&T: Using Performance Measurement to Improve Organizational Performance (Case Discussion)

l2:00 pm- 1:00 pm Lunch Break & Noon prayer

1:00 pm- 1:45 pm Cleaning Up the Charles River
Dr. Shelley H. Metzenbaum

1:45 pm - 2:30 pm DEWA's Balanced Scorecard
Dr. Shelley H. Metzenbaum

2:30 pm - 2:45 pm Coffee Break

2:45 pm - 3:15 pm Lessons Learned
Ghaleb Darabya

DAY TWO

8:30 - 9:30 am Reducing Traffic Accidents and Other Unwanted Incidents
Dr. Shelley H. Metzenbaum

9:30 am- 10:00 am Presenting and Disseminating Performance Information
Dr. Shelley H. Metzenbaum

-What, why, where, about whom, for whom (audience), and how (presentation)
- Communication functions and audiences
- Spatial patterns

10:00 am - 10:30 am Coffee Break & preparation for case discussion

10:30 am- 12:00 pm COMPSTAT: Using Performance Measurement to Fight Crime in New York City
(Will include showing COMPSTAT video)
Dr. Steven Kelman

l2:00 pm- 1:00 pm Lunch Break & Noon Prayer

1:00 pm- 1:45 pm Lecture: Incentives - When they Work and Problems they can Create
Dr. Shelley H. Metzenbaum

- Performance-based pay
- Budgets

1:45 pm- 2:30 pm Bringing these Ideas into your Departments - (Breaking into 3 Group)

2:30 pm- 2:45 pm De-briefing session

2:45 pm- 3:15 pm Lessons Learned
Ghaleb Darabya

For more information about this publication please contact the The Dubai Initiative at 617-496-3694.

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