Mohammed Bin Rashid Programme for Leadership Development-Young Leaders

Agenda

March 11, 2008

Belfer Center Programs or Projects: The Dubai Initiative

Mohammed Bin Rashid Programme for Leadership
Development-Young Leaders

Performance Management
6th -7th January, 2008

DAY ONE

8:30 - 10:00 am Lecture: Introduction to Performance Measurement and Management
(Dr. Steven Kelman)
 Growth of performance measurement as a worldwide "mega-trend" in public management
 Comparing an accountability (external environment) vs. performance improvement (used by managers) perspective
 Ways managers can use performance measurement to improve performance
 Kinds of performance measures - inputs/outputs/outcomes
 Distortions that can come from performance measurement
 Performance contracting

10:00 - 10:30 am Break (Includes preparations for case discussion)

10:30 - 12:00 pm AT&T: Using Performance Measurement to Improve Organizational Performance (Case Discussion)

l2:00 - 1:00 pm Lunch/Prayers

1:00 - 2:30 pm Cleaning Up the Charles River
(Dr. Shelley H. Metzenbaum)

2:30 - 2:45 pm Short Break

2:45 - 3:15 pm Lessons Learned (Khaled El Gohary)

DAY TWO

8:30 - 10:00 am Reducing Traffic Accidents and Other Unwanted Incidents
(Dr. Steven Kelman)
10:00 - 10:30 am Break (Includes preparations for case discussion)

10:30 - 11:00 am Presenting and Disseminating Performance Information
(Dr. Shelley H. Metzenbaum)

 What, why, where, about whom, for whom (audience), and how (presentation)
 Communication functions and audiences
 Spatial patterns

11:00 - 12:00 pm COMPSTAT: Using Performance Measurement to Fight Crime in New York City
(Will include showing COMPSTAT video)
(Dr. Steven Kelman)

l2:00 - 1:00 pm Lunch/Prayers

1:00 - 1:45 pm Lecture: Incentives - When they Work and Problems they can Create
(Dr. Shelley H. Metzenbaum)

 Performance-based pay
 Budgets

1:45 - 2:30 pm Bringing these Ideas into your Organization
(Dr. Steven Kelman)

 Organizational change (material based on Kelman, Unleashing Change)
 Using measures to manage inside your own organization (s). What will work and not? How do you bring about organizational change to make this happen?

2:30 - 2:45 pm Short Break

2:45 - 3:15 pm Lessons Learned (Khaled El Gohary)

For more information about this publication please contact the The Dubai Initiative at 617-496-3694.

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